Guage their success and provide the best customer experience.
Series A Funding
North Star Framework & Derived Metrics
What are some ways TOPDOX can measure customer satisfaction?
User Metrics, available data & collected insights from users:
- Churn Rate
- CSAT
- Net Promoter Score
- Task Success Rate
- Error Rate
- Retention Rate
- Conversion Rate
Asking the user themselves & synthesizing results
- User Surveys
- Live Chat
- Application Reviews
- Social Media
Disclaimer: This case study was done considering the midway of Topdox and analysing how they’d be functioning. Kindly view it in the same light. However, your suggestions are very welcome.
